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What do you do if your iPhone appears to be stuck, displaying a black screen with a white Apple logo? This is a rare occurrence but if it does happen, then recovery steps aren’t obvious nor intuitive because you can’t see anything. It turns out that there are procedures for you to perform, as follows.

Of course, before you begin using new iPhone, you should make sure that you set it up to perform regularly scheduled backups, either to your Mac/MacBook Pro or to iCloud, or to both. Then as you add apps, photos and other content, you’ll always have a backup no matter what. iPhones are extremely complex handheld computers, as complex as desktop computers, maybe more-so because of their cell capabilities, so a backup strategy is as important for them as it is for desktop computers, after all, your whole life is on that phone, isn’t it? 

Reboot iPhone

  • iPhone 7
    • Hold down the Volume Down and Sleep/Wake buttons at the same time, until the iPhone restarts
  • Older than the iPhone 7
    • Hold down the Home and Sleep/Wake buttons until the Apple logo disappears

Recovery Mode Forced Update (updates iOS and leaves your data intact)

  • Open iTunes on the computer (should be the newest version of iTunes)
  • Connect the iPhone via USB
  • iPhone 7 and newer
    • Press and hold the Sleep/Wake and Volume Down buttons at the same time, wait until iTunes indicates that the iPhone has been recognized
  • Older than an iPhone 7P
    • Press/hold the Sleep/Wake and Home buttons until iTunes indicates that the iPhone has been recognized
  • At the iTunes screen, click Update

 

Recovery Mode Forced Restore (wipes the iPhone completely clean, all data is deleted, method of last resort)

  • Open iTunes on the computer (should be the newest version of iTunes)
  • Connect the iPhone via USB
  • iPhone 7 and newer
    • Press and hold the Sleep/Wake and Volume Down buttons at the same time, wait until iTunes indicates that the iPhone has been recognized
  • Older than an iPhone 7
    • Press/hold the Sleep/Wake and Home buttons until iTunes indicates that the iPhone has been recognized
  • At the iTunes screen, click Restore
  • The iPhone will be like new now. You may attempt to restore from backup now.

DFU Restore (wipes the iPhone completely clean, all data is deleted, method of last resort)

  • iPhone 7 or newer
    • Launch iTunes on your computer
    • Connect the iPhone to the computer via USB
    • Press the Sleep/Wake button until you see the slider to power down, then turn off your iPhone
    • Press and hold the Sleep/Wake button for three seconds
    • Still holding the Sleep/Wake button, press and hold the Volume Down button
    • Continue holding down both of these buttons for about 10 seconds
    • Release the Sleep/Wake button, but continue holding the Volume Down button for five seconds
    • iPhone screen will stay black, iTunes displays an alert that it has detected your iPhone
    • Click Update or Restore to reinstall iOS
  • Older than an iPhone 7
    • Launch iTunes on your computer
    • Connect the iPhone to the computer via USB
    • Press the Sleep/Wake button until you see the slider to power down, then turn off your iPhone
    • Press and hold the Sleep/Wake button for three seconds
    • Holding the Sleep/Wake button, press and hold the Home button
    • Continue holding down both of these buttons for about 10 seconds
    • Release the Sleep/Wake button, continue holding the Home button for several seconds
    • iPhone screen is black, then iTunes displays an alert that it has detected your iPhone
    • Click Update or Restore to reinstall iOS

Following one of these methods, yo should have a working iPhone now. In the extremely rare case that your iPhone is still stuck, then bring it in to inauthentic Apple Store, if there are none in your area then call Apple’s 800 number for support in your country. Do not take it to a local fixit shop and especially don’t take it to a phone store, they really aren’t qualified to do anything but to sell you new phones or upgraded cell plans.

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Blackstone’s Formulation

“It is better that ten guilty persons escape than that one innocent suffer” William Blackstone

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